Large ITQA Training Initiative

Delivered on a large training initiative for the IT Quality Assurance division of a leading pharmaceutical services company. We delivered off-the-shelf training in Mercury tools and developed & delivered custom training on QA Process, Release Management, and Software Configuration Management. Responsibilities included:

• Manage the entire project—working with Account Managers, Trainers, and client subject matter experts spread over three cities
• Develop & deliver custom training on a custom dependency relationship tool as well as the company’s custom Release Management Process and Change Management software
• Manage the development of other training materials, from assessment documents to draft training to post tests
• Provide feedback loop to client based on class comments
• Incremental sales to client based on the need for additional internal marketing materials for better training communications