Today I participated in this panel: Social Media and Digital Tech in Service Development
Social media provides us with a unique opportunity to listen to and understand citizen needs and to launch innovative programs and services that address them. While social media commentary is often overlooked when programming decisions are made, social good organizations can gain significant insight from community residents by paying attention to what they’re saying online, and by analyzing the data gathered from this medium. This panel will focus on examples of social and digital media projects that work to address issues within the community and will touch on digital strategies and tactics your organization can use to both engage and serve constituents.