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Search results for: “cutgroup”

  • Presentation: CUTGroup: principles, features, and flaws

  • Launch: 3rd Edition of the CUTGroup with new Preface

    Today I published the third edition of my 2014 book, ” The CUTGroup: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech. The book included a new preface calling for systems of deep listening and qualitative user research to deployed en masse in order…

  • CUTGroup Named one of 15 “bold urban policies with a proven record of success”

    CUTGroup Named one of 15 “bold urban policies with a proven record of success”

    Today the Center for an Urban Future published a report, Innovation and the City, that lists the Civic User Testing Group, a community-based UX test ing methodology I invented in February 2013, as  one of 15 “bold urban policies with a proven record of success”. Here’s a snip: What most civic tech projects have lacked, how- ever, is…

  • CUTGroup Book

    CUTGroup Book

    Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech documents a methodology I invented while I was Executive Director of the Smart Chicago Collaborative. The model has been implemented in about a dozen cities across the United States.

  • News: Proposed CUTGroup Testing of Ventra App

    Today the Chicago Transit Authority announced their partnership with Smart Chicago on testing their new Ventra app. Here’s a snip: Smart Chicago is a civic group that is devoted to improving lives through technology. Its Civic User Testing Group has tested more than a dozen apps. The CUTGroup will create a pool of testers to…

  • Award: CUTGroup is an Ash Center Bright Idea 2015

    Award: CUTGroup is an Ash Center Bright Idea 2015

    The Civic User Testing Group, a program I invented at Smart Chicago, was recognized today as an Ash Center Bright Idea 2015.

  • Presentation: CUTGroup at Open Gov Hack Night

    Today I gave a presentation at Open Gov Hack Night. Description: Daniel X. O’Neil of the Smart Chicago Collaborative will talk about theCivic User Testing Group, a set of regular Chicago residents who get paid to test out civic apps. Dan and his colleagues will give a brief presentation about the impetus behind the program…

  • The Publication of The CUTGroup Book

    The Publication of The CUTGroup Book

    Today marks the publication of The CUTGroup Book, centered around propagating the components, tools, and methods of our Civic User Testing Group (CUTGroup) program. Here’s a snip from the launch blog post over at Smart Chicago: The CUTGroup is a set of regular Chicago residents who get paid to test civic apps. We started the program in February…

  • Methods in Ethnographic Management Consulting

    When I left Ad Hoc and started up Civic Operator in October 2018, it was a chance to codify and solidify the consulting style I’ve developed over the course of my career into a coherent, useful set of practices. My client during this time has been a manufacturer with facilities all over the country. Over the last year, I…