Post: Better Together with Technology— The Role of the Americans With Disabilities Act in Tech Innovation

Screen Shot 2015-11-22 at 2.06.11 PMHere’s a re-post of an interview on the ADA 25 Chicago blog.

GREATER TOGETHER WITH TECHNOLOGY

By: Daniel X. O’Neil, Executive Director for Smart Chicago

I was a teenager in the 1980’s and remember disability activists taking over bus routes and rolling in front of buses in acts of civil disobedience. There was one specific time when I was waiting to get on a bus and activists blocked it from leaving the stop. It was an astounding personal experience for me to witness; they were using the same methods of protests from the Civil Rights Movement of the 1950’s and 1960’s, and many other human rights movements throughout the world.

I have always been interested in civic data and how government agencies interact with residents. Throughout my career as a technologist, I’ve done a lot work with the Chicago Transit Authority (CTA) around transit apps, focusing on bus tracking technology. In 2005, I started a rider-to-rider communications system called CTA Alerts that allowed riders to communicate route updates with each other via text, which the CTA helped to implement.

Through my work with the CTA, I became aware of a connection between the data used for bus tracking technologies and a lawsuit filed by Access Living in 2000 against the CTA to provide equal access to people with disabilities on its trains and buses. The consent decree filed with the federal government required bus drivers to call out audibly every single bus stop, which worked… but wasn’t optimal.

The CTA came up with a better method: the Global Positioning System (GPS) for buses in order to determine where the bus was and signal an automated machine announcement of every stop. That system is now the basis for every single transit app and transit data innovation in the United States. I wish there wasn’t a 20-year gap between technologists’ understanding of the needs of people with disabilities and the implementation of technology that addresses the basic human rights those activists I witnessed years earlier were fighting for.

When it comes to technology, we see again and again that there is no difference between accessibility, usability and good product design. Technologies like Cascading Style Sheets, which set the basic rules for the display of web pages, and swipe technology that allows a user to continue to type on their cell phone without lifting their finger off the screen, started out as innovations meant for people with disabilities but are useful to everyone. Describing technology as “accessible” and thinking that it is only designed for people with disabilities is an artificial distinction. Creating accessible technology makes it better for everyone.

Because in order to fulfill our mission of improving lives in Chicago through technology, we must think about all Chicagoans. What really matters is that we embed the principles of serving everyone into everything we do; people with disabilities happen to fall into the certain subset of human beings that is everyone. That is the way Smart Chicago thinks about our work—not as doing accessibility work, but as serving the greater community.

That’s why we—Smart Chicago—are partnering with ADA 25 Chicago, which is leveraging the 25th anniversary of the Americans with Disabilities Act to improve the quality of life for people with disabilities in Chicago in four key areas: education, employment, community inclusion and technology. Technology, in particular, has played a crucial role in the first 25 years since the ADA, and everyone in Chicago has benefited from the innovations it’s brought about—though they may not realize it.


Dan O'Neil bio pic

Daniel X. O’Neil is the Executive Director of the Smart Chicago Collaborative, a civic organization devoted to making lives better in Chicago through technology.

Prior to the Smart Chicago, O’Neil was a co-founder of and People Person for EveryBlock, a neighborhood news and discussion site serving 16 cities. He was responsible for uncovering new data sets through online research and working with local governments. In August 2009 EveryBlock was purchased by msnbc.com. After acquisition, O’Neil ran Business Development for EveryBlock, working on advertising, content partnerships, and integration with the core msnbc.com site. During this time period, O’Neil participated in the open data/ open government movement, advising governments and candidates on policy.

Prior to EveryBlock, O’Neil spent 10 years as an Internet strategist and project manager for Streams Online Media, one of the first web design firms in Chicago. He continued this work at Dunn Solutions Group after their purchase of Streams in 2001, with a focus on technology requirements training and the development of Web-based tools for training, e-commerce, and content management. He also created a number of sites for municipalities, including the first Web site for the Chicago Inspector General, the person in charge of rooting out corruption in Chicago city government.

Since 2002 he’s run a number of independent Web projects, including CTA Alerts/ CTA Tweet and CityPayments.org. He’s developed dozens of Web sites for nonprofits, schools, and small businesses using easy-to-use and inexpensive tools such as weblogs, wikis, and social networking sites. In June of 2011 he was honored by the White House as a Champion of Change for Technology and Innovation.

O’Neil has a degree in English and Anthropology from the University of Illinois at Chicago.

Interview: “Hacking Design Research” In Civic Quarterly

Today I did an interview with Civic Quarterly, a publication about transforming government with digital tools & design thinking. Here’s a snip:

AM: The CUTGroup book feels like a great example of “designing in the open,” sharing everything your team’s learned thus far—warts and all. How much of the existing design literature formed the basis of your approach and how much of this grew organically?
The overall concepts of design thinking, code sharing, and iterative development are imbued in the way I’ve approached pretty much everything at Smart Chicago, including the CUTGroup.

DO: When I was first starting out as a worker on the web, I subscribed to an email list for people who were helping create the Web Content Accessibility Guidelines that came out in May 1999. The back-and-forth writing was utterly vitriolic but deeply informative and serious. The exchange of ideas and deeply-felt headbutting really astounded me. I appreciated the idea that anyone could (in my case) grab some popcorn and watch something important happen or, in the case of those who decided to help write the standard, get a mitt and get in the game.
I also subscribed to the Alertbox newsletter from Jakob Nielsen in the late “90s and early 2000s and was entranced with Adaptive Path and their writing around Web 2.0/ AJAX/ etc. Based on all that, I’d say our approach is pretty organic. I’ve never read any books on how to do UX testing or design thinking or anything like that.

Civic Quarterly Hacking Design Research