Category: User Testing
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Launch: 3rd Edition of the CUTGroup with new Preface
Today I published the third edition of my 2014 book, ” The CUTGroup: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech. The book included a new preface calling for systems of deep listening and qualitative user research to deployed en masse in order…
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Cohorts: incisive research on government digital services
I conceived and launched Cohorts, a service of Ad Hoc that allows us to conduct incisive research with groups of relevant people to make government digital services work better for all. Here’s some snips from the launch blog post: There are two components to Cohorts — finding the right people and conducting the right research. On…
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News: Proposed CUTGroup Testing of Ventra App
Today the Chicago Transit Authority announced their partnership with Smart Chicago on testing their new Ventra app. Here’s a snip: Smart Chicago is a civic group that is devoted to improving lives through technology. Its Civic User Testing Group has tested more than a dozen apps. The CUTGroup will create a pool of testers to…
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The Publication of The CUTGroup Book
Today marks the publication of The CUTGroup Book, centered around propagating the components, tools, and methods of our Civic User Testing Group (CUTGroup) program. Here’s a snip from the launch blog post over at Smart Chicago: The CUTGroup is a set of regular Chicago residents who get paid to test civic apps. We started the program in February…