User experience research

At Smart Chicago in 2014, I invested the Civic User Testing Group, a new model for community-based user user experience research.  I’ve continued my work in this field at Ad Hoc, where I helped build the user experience research practice and launched the Cohorts product.

The Publication of The CUTGroup Book

Article: “UX testing that works” in GCN

CUTGroup Named one of 15 “bold urban policies with a proven record of success”

Award: CUTGroup is an Ash Center Bright Idea 2015

The Launch of Cohorts