Year: 2021
-
Presentation: CUTGroup: principles, features, and flaws
-
User Research Sessions, June 2021
This month at Civic we got our first chances to do in-person user experience research with our customers.
-
Civic All Hands #1
Today we kicked off our first All Hands meeting in the Fulton Market district of Chicago. As a remote company, it’s important to come together periodically to share strategy & direction in person.
-
Steak House Design Thinking
Tonight we held our first in-person customer event in Manhattan. It was a chance to get together for food and drink, but we also used the time to
-
Research Aid: Keychain Interstitials
Getting ready for a research trip in the rollout of device surveys at Civic Elevator, one of the things I want to do is take lots of pictures and be able to go through them quickly when analyzing the sessions. Taking a page from skate culture, I created this keychain interstitial. Whenever I move to…
-
Improved Device Surveys with Elevator Banks
Following on the launch of Device Surveys on Civic Elevator, we’ve added the ability to create multiple surveys at once, in order to speed up the process and adding similarly-configured devices in the same bank of elevators.
-
Acquisition of Site Service Software
Today I helped Civic Elevator close the purchase of Site Service, the leading operations and accounting software for elevator servicers in New York City. The flagship product is rebranded as Civic Site Service and the company’s founder & sole team member will join Civic today.
-
Device Surveys on Civic Elevator
Today we launched this tool for mechanics in the field to survey an elevator. There are more than 60 separate data collection fields with image and file upload.
-
New Homepage with Top Nav and Footer
Today we upgraded the core Civic app with a metrics and links for quick dives into our data for Total Devices, Servicers, and Permits. This, along with the Activity feature, with a chronological view of new items added, lets servicers get answers and leads quickly.
-
New Search Design on the Civic App
Today we launched a new search experience on our core Civic Elevator app. The main change is that users can now search by category— Buildings, Devices, Permits, and Servicers: We’ve also redesigned detail pages for a more streamlined display of the information we’re capturing from public databases and other sources like the Google Streetview API:…