Category: Product
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Acquisiton of UpVate
Today I helped Civic Elevator close the purchase of UpVate, maker of the leading elevator compliance software in New York City and Massachusetts. Civic will be absorbing UpVate’s team members into our existing operation.
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Civic Elevator Brand & Marketing Strategy
Today at Civic we completed work on our go to market strategy, with a complete take on how we incorporate our recent acquisitions into the corporate identity. Here’s some of the components:
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Improved Device Surveys with Elevator Banks
Following on the launch of Device Surveys on Civic Elevator, we’ve added the ability to create multiple surveys at once, in order to speed up the process and adding similarly-configured devices in the same bank of elevators.
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Acquisition of Site Service Software
Today I helped Civic Elevator close the purchase of Site Service, the leading operations and accounting software for elevator servicers in New York City. The flagship product is rebranded as Civic Site Service and the company’s founder & sole team member will join Civic today.
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Device Surveys on Civic Elevator
Today we launched this tool for mechanics in the field to survey an elevator. There are more than 60 separate data collection fields with image and file upload.
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New Search Design on the Civic App
Today we launched a new search experience on our core Civic Elevator app. The main change is that users can now search by category— Buildings, Devices, Permits, and Servicers: We’ve also redesigned detail pages for a more streamlined display of the information we’re capturing from public databases and other sources like the Google Streetview API:…
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Presentation on Customer Engagement to WorldChicago Fellows
Today I talked about engaging new customers with products and services to the Fall 2019 Tech Innovation & Entrepreneurship Professional Fellows of WorldChicago. Here’s the presentation: And here’s a pic:
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Cohorts: incisive research on government digital services
I conceived and launched Cohorts, a service of Ad Hoc that allows us to conduct incisive research with groups of relevant people to make government digital services work better for all. Here’s some snips from the launch blog post: There are two components to Cohorts — finding the right people and conducting the right research. On…
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CMS WDS / Healthcare.gov
I managed a suite of user-facing products on Healthcare.gov, the health insurance exchange website operated by the United States federal government under the provisions of the Affordable Care Act, during the Open Enrollment period of 2016. Today I turned over the reins on the project to a colleague here at Ad Hoc. Here are some…
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Kickoff: CMS WDS
Today I kicked off my work as the Senior Program Manager on CMS WDS, a project that supports 15 products that help make up HealthCare.gov