Category: Research
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Me + OpenClaw
Like a lot of other people, I woke up Saturday deciding that I had to run OpenClaw. I’ve spent big swaths of my career either being the least technical technical person or the most technical business person in the rooms I enter. I like it. The emergence of generative AI has been a boon for…
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Remote Team Building for Data Management
An essential part of our work at Civic Elevator is entering large amounts of data from customer records into a central database. This helps the customer reduce costs and stay focused on revenue-generating activities while helping us build expertise.
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Collaboration Tools Integration
Today I traveled to a customer site to oversee the launch of MS 365 tools as well as to do user experience research and process discovery. This servicer is a geographic outlier, so there is lots of value in discovering local variations to process. What I’ve seen is that these variations can have emotional, muncipal,…
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User Research Sessions, June 2021
This month at Civic we got our first chances to do in-person user experience research with our customers.
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Steak House Design Thinking
Tonight we held our first in-person customer event in Manhattan. It was a chance to get together for food and drink, but we also used the time to
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Research Aid: Keychain Interstitials
Getting ready for a research trip in the rollout of device surveys at Civic Elevator, one of the things I want to do is take lots of pictures and be able to go through them quickly when analyzing the sessions. Taking a page from skate culture, I created this keychain interstitial. Whenever I move to…