Search results for: “cutgroup”
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User experience research
At Smart Chicago in 2014, I invested the Civic User Testing Group, a new model for community-based user user experience research. I’ve continued my work in this field at Ad Hoc, where I helped build the user experience research practice and launched the Cohorts product.
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Cohorts: incisive research on government digital services
I conceived and launched Cohorts, a service of Ad Hoc that allows us to conduct incisive research with groups of relevant people to make government digital services work better for all. Here’s some snips from the launch blog post: There are two components to Cohorts — finding the right people and conducting the right research. On…
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Article: “UX testing that works” in GCN
Today I was referenced in “UX testing that works“, a story about the success of the CUTGroup, a user testing methodology I invented in February 2013. Here’s a snip: The CUTGroup meets both to look for errors in the performance of an app and to check “classic human interface design in term of the presentation of…
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Article: The Hidden Workers of Civic Tech
Today I published this article in Civicist: The Real Heart of Civic Tech Isn’t Code. Here’s a snip: In our Civic User Testing Group (CUTGroup), which is run by Sonja Marziano, we publish all of our methods for recruiting testers and developers, and we’ve compiled it into a book as well. They’re hiding in your…
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Press: Ventra Testing
Today the Smart Chicago work on testing the Ventra app was referenced in a number of places. Here’s one: First-Ever Ventra App for Riding CTA, Ventra, and PACE Makes Strong Progress During Development Phase “In order to get the best experience for our customers, we placed a heavy emphasis on testing from a diverse group of…
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Remarks at Youth-Led Tech Celebration Ceremony
Here’s a short video of part of the remarks I gave at the conclusion of Smart Chicago’s first season of Youth-Led Tech: Here’s a complete text of the remarks as prepared: Hello. My name is Daniel X. O’Neil and I’m the Executive Director of the Smart Chicago Collaborative. I, along with my colleagues here, came…
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Chicago Tech Plan 18 Month Update
Today the City of Chicago Chief Information Officer Brenna Berman announced an 18-month update to Chicago’s Tech Plan. The work of Smart Chicago is deeply represented in this Tech Plan. Here’s an excerpt from the Smart Chicago blog post about the plan: Civic Innovation A big part of the city’s strategy around civic innovation is supporting the…
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Interview: “Hacking Design Research” In Civic Quarterly
Today I did an interview with Civic Quarterly, a publication about transforming government with digital tools & design thinking. Here’s a snip: AM: The CUTGroup book feels like a great example of “designing in the open,” sharing everything your team’s learned thus far—warts and all. How much of the existing design literature formed the basis of…
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Speech at City Club
Today I spoke at City Club of Chicago. Here’s a video: Daniel X. O’Neil, Executive Director, Smart Chicago Collaborative from City Club of Chicago on Vimeo. And here: Here’s the slides and complete text: The Need for Investment in the Digital Lives of All from Daniel X. O’Neil 1 Hello. And thank you, Dr. Green, Tweed,…
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Panel: Opening Government: From data to action
Today I participated in the closing session of the 2014 Knight Media Learning Seminar. Here’s complete video of the panel, and a summary. And here’s complete text of my opening remarks: Remarks at Knight Foundation Media Learning Seminar Tuesday, February 18, 2014 Opening Government: From data to action Hello. I’m Dan O’Neil, and I run…